Kitchen Grace – Delivery Information

At Kitchen Grace, every order is handled with care from our warehouse to your doorstep. Whether you are ordering table and kitchen linens, rubbish bins, spice and condiment serving pieces, or other kitchen essentials, we aim to make sure your products arrive safely and in good condition.

🚚 Delivery Options & Shipping Costs

Shipping costs are calculated automatically at checkout based on your location and order details.

Estimated Delivery Times

Standard Delivery: 4–7 working days
Express Delivery: 3–5 working days
Priority Delivery: 2–4 working days

Delivery times may vary depending on your location, particularly for remote areas.

🚛 Logistics Method

At Kitchen Grace, orders are shipped through trusted third-party logistics and courier partners.

Depending on your location, your order may be delivered by local or international shipping providers.

Once your order has been dispatched, you will receive a tracking number by email or SMS where tracking is available.

Deliveries may be completed through standard courier services, express delivery providers, or local last-mile delivery services depending on your destination and service availability.

📦 Packaging & Handling

Every Kitchen Grace order is:

• Carefully packed with suitable protective materials

• Securely sealed for delivery

• Checked before dispatch where applicable

Extra care may be taken with items such as spice containers, condiment serving pieces, and other products that may require additional protection during transport.

🎁 Gifting a Kitchen Grace Order

Want to send a practical kitchen or home item as a gift?

Where available, you may be able to include a personalized message at checkout.

Some products or orders may also be eligible for gift-ready packaging where this option is offered.

📅 Delivery Schedule

Delivery Days

Monday to Friday

No Deliveries

Weekends or public holidays, unless otherwise provided by the courier.

Order Cut-Off Time

Orders placed before 1:00 PM may be processed for dispatch on the same business day.

Orders placed after 1:00 PM will normally be processed on the next business day.

Same-day dispatch may depend on stock availability, payment confirmation, and order volume.

⚠️ Important Notes

Remote Areas

Delivery may take longer and additional shipping charges may apply.

Missed Deliveries

Additional delivery charges may apply if repeated delivery attempts are required.

Incorrect Address

Please make sure your shipping information is complete and accurate before submitting your order.

Customs and Import Charges

For international orders, customers may be responsible for customs duties, import taxes, or other local charges where applicable.

📸 Damaged or Incorrect Orders

If your Kitchen Grace order arrives damaged or you receive the wrong product, please:

• Contact us within 48 hours of delivery

• Provide your order number

• Explain the issue

• Provide clear photos of the product and packaging where applicable

Our team will review the issue and may provide a replacement or refund where appropriate.

📦 Track Your Order

Once your order has been dispatched, you may receive:

• A tracking link by email or SMS

• Updates about your delivery status

• Courier information where available

Tracking availability may vary depending on the shipping provider and destination.

💬 Need Assistance?

If you have questions about shipping, tracking, delivery times, or an existing order, please visit our Contact Us page.

Our support team will assist with eligible delivery questions relating to your Kitchen Grace order.