Kitchen Grace – Return & Refund Policy

At Kitchen Grace, we want you to be satisfied with every order. If there is an issue with your table linens, kitchen linens, rubbish bins, spice and condiment serving products, or other kitchen essentials, you may be eligible for a return or refund under the conditions below.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

• You contact us within this timeframe

• The item is unused

• The item is in its original packaging

• The item is damaged, defective, or incorrect

• The item is in a condition suitable for resale, where applicable

🚫 Non-Refundable Items

We do not accept returns for:

• Items that have been used, washed, stained, or altered after delivery

• Items returned without their original packaging

• Custom or made-to-order products

• Final sale or discounted items where clearly marked as non-returnable

• Products marked non-returnable at checkout

• Items damaged through misuse or improper handling

• Fabric products damaged due to incorrect washing or care

• Products damaged by excessive force, heat, sharp objects, or unsuitable storage

Your rights under applicable consumer protection laws will still apply.

📝 How to Request a Return

To request a return or refund, please contact our customer service team and provide:

• Your order number

• The email address used for your order

• A brief explanation of the issue

• Clear photos of the product and packaging, where applicable

Please do not send an item back before receiving return approval and instructions from us.

🔄 Return & Refund Process

1. Review & Approval

Our team will review your request and may ask for additional information or photos where needed.

If your return is eligible, we will provide the next steps.

2. Return Instructions

For approved returns, we will provide:

• The return address

• Shipping instructions

• Any other information required for your return

📦 Return shipping costs are normally the customer's responsibility unless:

• The product is defective

• The product arrived damaged

• You received the wrong product

• Applicable law requires us to cover the return cost

We recommend using a trackable shipping method for returned items.

3. Refund Issuance

Once your returned item has been received and inspected:

• We will confirm whether the refund has been approved

• Approved refunds will be issued to the original payment method

• Refund processing typically takes 5–7 business days

Your bank or payment provider may require additional time before the refunded amount appears in your account.

📌 Important Notes

• All returns must be approved before being sent back

• Products must be returned in their original condition where applicable

• Original shipping fees are generally non-refundable unless the product is faulty or incorrect

• Items showing signs of use, washing, staining, damage, or missing packaging may be refused

• We are not responsible for returned items lost during return shipping

• Repeated or suspicious return requests may be reviewed and declined where permitted by law

🧺 Table & Kitchen Linens

For hygiene and product quality reasons, table and kitchen linens must be unused and unwashed to qualify for a change-of-mind return.

If a linen product arrives damaged, defective, or incorrect, please contact us within the stated return period with clear photos of the issue.

🗑️ Kitchen & Serving Products

Rubbish bins, spice containers, condiment serving products, and similar kitchen items should be returned unused, clean, and with all original parts and packaging.

Items damaged after delivery due to improper use or handling may not qualify for a refund.

💬 Need Help?

If you have any questions about a return, damaged product, incorrect order, or refund, please contact us through our Contact Us page.

Our team will review your request and assist with eligible returns and refunds for your Kitchen Grace order.